FAQ-Shipping 2019-02-05T19:34:53+00:00

FAQ

A sustainable way to enjoy delicious, purified water on the go.

FREQUENTLY ASKED QUESTIONS

  • How is Goody different?
  • Does my purchase of Goody products have an impact?
  • Where do Goody products come from?
  • Have Goody products been tested in professional laboratories?
  • Can I add protein powder, tea bags, lemon, flavoured mix, etc. to the water?
  • Do you have a fact sheet for your filters?

  • I have already installed a filtration system at home, why do I need Goody Products?
  • What water sources can I use Goody products with?
  • What about salt water?
  • What about hot water?
  • Can I put my Goody products in the freezer?
  • Will bacteria grow in Goody Filters even if I don’t use it often?
  • Can Goody filters harbor or breed bacteria or other contaminants within the filter?
  • If local water is safe to use, why do I need Goody products to filter my water?
  • Are Goody products dishwasher safe?
  • Are Goody products BPA free?

  • Can the water go above the filter?
  • How do I clean the pitcher and the filter?
  • What if I am away for extended periods of time?

  • Do I need to flush the water bottle before using it?
  • How do you drink from the Goody bottle?

  • What is the VIP membership program?
  • How to update billing and shipping information for my VIP account?
  • How to cancel VIP membership?
  • Other Questions?

  • Where do Goody products ship to?
  • How are shipping costs applied?
  • When will my order be processed?
  • Can I track my order?
  • What if I want to return the product?

Shipping

All Goody products are shipped worldwide.

Shipping and delivery fees are applied by a third-party app before the payment process.

Your order will be processed within 48-72 business hours from our warehouse.

Yes, we will provide you with the tracking number via email.

As Goody products are health related products, we do not usually accept returned products unless the product is defected/broken. If so, the products must be returned in the same condition that you received with its original packaging. Your returned order must also contain the original receipt or proof of purchase.
Refund will only happen if the returned item/order has been approved. We will keep you posted during the process on the status of the refund.

For further inquiries related to shipping & delivery contact shipping@goodywater.ca.

For further inquiries related to shipping & delivery

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