FAQ-Oasis 2019-02-05T19:36:37+00:00

FAQ

A sustainable way to enjoy delicious, purified water on the go.

FREQUENTLY ASKED QUESTIONS

  • How is Goody different?
  • Does my purchase of Goody products have an impact?
  • Where do Goody products come from?
  • Have Goody products been tested in professional laboratories?
  • Can I add protein powder, tea bags, lemon, flavoured mix, etc. to the water?
  • Do you have a fact sheet for your filters?

  • I have already installed a filtration system at home, why do I need Goody Products?
  • What water sources can I use Goody products with?
  • What about salt water?
  • What about hot water?
  • Can I put my Goody products in the freezer?
  • Will bacteria grow in Goody Filters even if I don’t use it often?
  • Can Goody filters harbor or breed bacteria or other contaminants within the filter?
  • If local water is safe to use, why do I need Goody products to filter my water?
  • Are Goody products dishwasher safe?
  • Are Goody products BPA free?

  • Can the water go above the filter?
  • How do I clean the pitcher and the filter?
  • What if I am away for extended periods of time?

  • Do I need to flush the water bottle before using it?
  • How do you drink from the Goody bottle?

  • What is the VIP membership program?
  • How to update billing and shipping information for my VIP account?
  • How to cancel VIP membership?
  • Other Questions?

  • Where do Goody products ship to?
  • How are shipping costs applied?
  • When will my order be processed?
  • Can I track my order?
  • What if I want to return the product?

Oasis

Yes, water can fill above the filter but keep the water below the reservoir.

Simply rinse it will room-temperature water. The filters do not need to be cleaned, mold cannot grow inside the filter.

Empty the reservoir and the filter and leave Oasis in the fridge.

For further inquiries related to shipping & delivery

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